During a free trial, no payments are collected. This policy applies to paid purchases.
1. What this covers
RosterMate subscriptions are digital services billed as fixed-term plans (3-month, 6-month, or 12-month) with no automatic renewal. This policy explains when a payment can be refunded and how to ask.
2. Eligibility
- Duplicate payments — refunded in full. Tell us and we'll fix it.
- Accidental purchases — request within 7 days of purchase.
- General refund requests — submit within 14 days of purchase. Every request is reviewed individually.
- Technical problems — if a technical issue on our side prevents meaningful use of RosterMate and support cannot resolve it for you, you may qualify for a refund.
- Unused time — a fixed-term plan you've substantially used does not automatically qualify for a prorated refund of the remaining time.
3. Fair use
We may decline requests where we identify abuse, fraud, repeated refund behavior, or substantial service use before the request.
4. How to request a refund
Email [email protected] from your account email address (general questions: see Support) with:
- your account email address;
- the plan you purchased;
- the purchase date;
- your payment or order reference;
- for technical claims — what went wrong.
Do not send your password or unnecessary personal information by email. We normally review requests within 5 business days.
5. Your legal rights
This policy doesn't limit any rights you have under applicable law. Payments are processed through our payment provider, Lemon Squeezy; their processes may also apply to how refunds are executed.