Support
A real person reads every message.
Contact
[email protected]We aim to reply within a few days — usually sooner. RosterMate is founder-run, so replies come from the person who builds it.
What to include so we can help fast
- The month you were looking at.
- Crew type — cockpit or cabin.
- Rank/role and base, plus your fleet (cockpit) or bidding group 9 Z / 782 (cabin).
- Which page you were on, what you expected, and what happened instead.
Please don't include your password — we will never ask for it. Your payroll number isn't needed in email, and please don't send unnecessary personal information or anyone else's data.
Topics we help with
Account & sign-in
Verification codes, password resets, locked accounts.
Profile & career changes
Cockpit rank/fleet/base and cabin role/base edits lock for 15 days after a change; if you're stuck mid-cooldown after a mistake, write in — corrections are possible.
Bid packs & datasets
A month missing for your cockpit fleet/base or cabin group, upload questions, parsing issues.
Roster analysis & rankings
How a line was scored, metric questions, filters, calendar details.
Subscriptions & billing
Purchases happen in Settings → Access — 3, 6, or 12 month plans, one-time payments. Payment or refund questions go to [email protected].
Bugs & ideas
Screenshots welcome; feature requests genuinely shape the roadmap.